City Travels believes in helping our customers and therefore has a liberal cancellation and refund policy. We make sure you that all services given on City Travels are 100% genuine.
Cancellation Policy :
You can cancel your Visa Application after taking our services or after submitted your Visa documents to us.
Cancellation by City Travels
We are authorized to cancel your visa application before submitting to Consulate or Embassy if we found some fraud or wrong documents submitted by you.There are certain types of visa or consulate which are unable to process from our side due to not having authorization. We cannot accept these types of application from you.
Cancellations by the customer
If customer cancelled his travel plan due to any reason after submission of visa documents to us then he is liable to pay our service charges fully. If their visas not yet applied from us then we can refund fully visa fee paid by customer to us within 10 days through method of payment (Credit card/ Debit Card/ Netbanking etc.) chosen by customer while paying.
If customer cancelled his plan after submission of their visa application to authorized submission centre /consulate /embassy. Then total paid visa fees including services charges are non-refundable. Visa fee is non-refundable once paid even your visa is done/cancelled/refused/withdraw.
Certain charges like courier, Insurance cancellation, vendor fees are applicable to pay for customer. These will be not refunded from us.